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Greetings!
We at 39concept don't just create stylish clothes, we strive for a more sustainable and conscious future.
We believe that every step in that direction is important, and that's why we invite you to become part of our sustainable community. We encourage you not to throw away our items after they are finished wearing them.
Instead, return them to us!
We guarantee that every returned item will be used to benefit the environment and the community. We will perform an upcycling process to make the old yarn part of a new, current product, or donate it to charitable organizations in need.
We appreciate your participation in this initiative, so we are willing to pay shipping to return your items and provide a 10% discount on your next order.
It's our small contribution to preserving the planet and supporting those in need.
Join us in creating a cleaner and kinder fashion world!
Love,
39.concept
We at 39concept don't just create stylish clothes, we strive for a more sustainable and conscious future.
We believe that every step in that direction is important, and that's why we invite you to become part of our sustainable community. We encourage you not to throw away our items after they are finished wearing them.
Instead, return them to us!
We guarantee that every returned item will be used to benefit the environment and the community. We will perform an upcycling process to make the old yarn part of a new, current product, or donate it to charitable organizations in need.
We appreciate your participation in this initiative, so we are willing to pay shipping to return your items and provide a 10% discount on your next order.
It's our small contribution to preserving the planet and supporting those in need.
Join us in creating a cleaner and kinder fashion world!
Love,
39.concept
Return of new clothes
A return request must be submitted within 7 calendar days of the date of delivery.
Merchandise must be in its original, unused, unchanged, and unworn condition.
Merchandise must be returned with tags and packaging in original condition.
Don't forget deodorant, cosmetics or perfume that can rub off, and beware of jewelry that can snag or tear the item.
If you believe an item is defective or damaged, please contact us so we can help resolve the problem.
Returns
Once the item has been returned and quality checked, we will issue a refund to the original method of payment and you will be sent a confirmation email.
Please note that returns can take up to 5 business days to be processed.
Please note: shipping charges are not refundable.
Merchandise must be in its original, unused, unchanged, and unworn condition.
Merchandise must be returned with tags and packaging in original condition.
Don't forget deodorant, cosmetics or perfume that can rub off, and beware of jewelry that can snag or tear the item.
If you believe an item is defective or damaged, please contact us so we can help resolve the problem.
Returns
Once the item has been returned and quality checked, we will issue a refund to the original method of payment and you will be sent a confirmation email.
Please note that returns can take up to 5 business days to be processed.
Please note: shipping charges are not refundable.
Return of new clothes
A return request must be submitted within 7 calendar days of the date of delivery.
Merchandise must be in its original, unused, unchanged, and unworn condition.
Merchandise must be returned with tags and packaging in original condition.
Don't forget deodorant, cosmetics or perfume that can rub off, and beware of jewelry that can snag or tear the item.
If you believe an item is defective or damaged, please contact us so we can help resolve the problem.
Returns
Once the item has been returned and quality checked, we will issue a refund to the original method of payment and you will be sent a confirmation email.
Please note that returns can take up to 5 business days to be processed.
Please note: shipping charges are not refundable.
Merchandise must be in its original, unused, unchanged, and unworn condition.
Merchandise must be returned with tags and packaging in original condition.
Don't forget deodorant, cosmetics or perfume that can rub off, and beware of jewelry that can snag or tear the item.
If you believe an item is defective or damaged, please contact us so we can help resolve the problem.
Returns
Once the item has been returned and quality checked, we will issue a refund to the original method of payment and you will be sent a confirmation email.
Please note that returns can take up to 5 business days to be processed.
Please note: shipping charges are not refundable.
Contact us for any questions
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